New community connectors helping those in need

10 July 2019

Citizens Advice has created two new roles called community connectors after a need for them was highlighted by the West Cheshire Poverty Truth Commission (WCPTC).

From listening to people with lived experience of poverty, Citizens Advice heard that some people feel they can’t cope on their own and often don’t know where to turn to for the right help. Community connectors will be there to provide a service where people can find out about the possible solutions to their problems but, most importantly, they will be put in touch directly with the best agencies for their needs.
The connectors will do more than traditional signposting. They will be able to accompany people to appointments, provide an introduction to services, advocate and make referrals. They will do everything they can to help the person find their way to the help they need as quickly and efficiently as possible. This might mean working with them on a long-term basis.

WCPTC has worked closely with Citizens Advice to introduce community connectors as one of the best ways to provide the support needed to get the right help. 

The two community connectors will be based in Ellesmere Port and Winsford. If anyone would like to use the scheme, they can email:

Councillor Nicole Meardon, Cabinet Member for Children and Families, said: “The first WCPTC made great strides to make sure those in poverty have a voice and are supported.

“This is another example of how the WCPTC has given community inspirers a voice and allowed them to change the way people think about poverty.

 “These community connectors will make a huge difference to those people who are struggling to cope on their own and need support to move on in their life.”

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