'Wyvern House is a massive benefit to the Winsford community'

12 July 2018

Weeks after opening its doors to the public, Wyvern House’s new Public Services Hub is already helping residents improve their lives. 

Karla McDonagh, 32, from the Mount Pleasant area of Winsford has had to cope with ‘struggling circumstances’ in recent years as she brings up her one year old son as a single mum without the security of having a job.

Karla said: “When I was moving over from maternity pay to benefits I needed help with council tax and rent and I was sent to Wyvern House. It is now the go to place in Winsford. They ask you what you need and they point you in the right direction. 

“I think it’s a good thing now that it is all under one roof. There were times in the past when you came here and they said you needed to go to the Job Centre and then they would tell you to back go to Wyvern House and then off to the Work Zone. 

“You would constantly be back and forth to different places. It is very time-consuming and pretty tiring and daunting, even for the healthiest of people with healthy minds. If you have mental health problems you would find it difficult, you might be sent from one place to another and then not be bothered to attend because you’re not well. 

“With it all being under one roof it is a massive benefit to the local community because all the relevant organisations you need for assistance and help are all here. You only need to walk down a hallway.”

Residents can access a range of services which offer employment, housing, health and welfare reform support. They will be given help to prepare CVs, develop IT skills and apply for jobs.

The refurbished facility on the ground floor is home to Job Centre Plus, the Work Zone and Citizens Advice. Also on site are Forhousing and Weaver Vale Housing Trust Work and Enterprise team which work alongside Council services making it easier for residents to get all the help they need. 

Karla added: “Now, there are a lot of services here like Citizens Advice and I have used that a few times for help. The service I have received has helped me massively and Wyvern House on a few occasions has helped me in struggling circumstances.

“People should not be afraid to visit. There is a lot of support and guidance and you are greeted with a friendly face and atmosphere.”

Cllr Brian Clarke, Cabinet Member for Economic Development and Infrastructure, said: “Cheshire West and Chester Council is putting the views of Winsford people first and offering what they need. Residents walk into Wyvern House looking for help and support with all different types of problems and concerns and it is our job to ensure they are supported and helped to thrive.

“This new Public Services Hub is able to support these people by offering a simple and effective collaborative service within one site. I would advise people to pay a visit to Wyvern House if you need support with employment, housing, health or welfare to see for yourself how our advisors can work together to support you in whichever way you need.”

The improvements to Wyvern House are part of Cheshire West and Chester Council’s Winsford Whole Place Programme which is working to transform the lives of the people of Winsford so that they are able to thrive.

Karla McDonagh at Wyvern House
Karla McDonagh at Wyvern House 

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