Changes to housing repair service

26 March 2020

The Council’s housing management provider ForHousing will only be carrying out emergency and urgent housing repairs for the foreseeable future. This applies to all Council housing tenants in Ellesmere Port, Neston and Winsford and tenants at the Council’s Gypsy and Traveller sites.
 
ForHousing has made these changes following Government guidelines on observing social distancing, in order to reduce the spread of the virus and to protect tenants and staff. Tenants can still report all repairs by phone, email or live chat. 
 
If repairs are not classed as an emergency or urgent repair, they will still be logged but it will not be possible, at present, to give a time when the repair can be undertaken.
 
Emergency repairs:
  • An uncontainable water leak / burst
  • Total loss of power supply
  • A blocked toilet (if there is only one in the home)
  • A gas leak
Urgent repairs:
  • Partial loss of power supply
  • Leaks that can be contained
  • Leaks from the roof
  • Loss of heating or hot water 
If you need a repair and are unsure  what category it is in, please message ForHousing on their  live chat, email them on hello@forhousing.co.uk or call them on 0300 123 5522.
 
If you have an emergency or urgent repair but are  feeling unwell, with a cough, high fever or difficulty breathing, please let ForHousing know so that they can put in place measures to come into your home in a safe way.

As part of the social distancing measures, the ForHousing reception service is now closed. Only visits at ForHousing offices by people with a pre-booked appointment can be accepted. Anyone without an appointment should contact ForHousing via email, phone or live chat.

The Council fully supports ForHousing in adopting these measures to protect staff and tenants and stop the spread of the virus. The Council will continue to work with all of our partners to ensure that all possible actions are taken to minimise the risk to residents and those delivering key services across the Borough.
 

Discuss this article

Please see terms below before using this feature
Please be aware that the facility above is a Facebook service, posting your views will make some of your Facebook information visible to everyone (as with any Facebook activity).

The system administrators (VISAV Limited) monitor the content added. Any misuse or objectionable material should be reported to support@neighbourhoodalert.co.uk.

The views expressed do not represent the views of the system administrators who are VISAV Limited, the Police, Neighbourhood Watch and other Information Provider using this service. The System Administrators make no guarantee, endorsement and accept no liability, regarding the discussion service above, including, but not limited to, its availability, accuracy, currency, content, quality or lack of objectionable or offensive content.

© 2020 Cheshire West and Chester. All rights reserved.