National highways and transport survey

24 June 2016

Local people are being asked for their views on Cheshire West and Chester Council highways and transport services; from the condition of roads and footpaths to the quality of cycling facilities. The answers will be compared with the views of other members of the public across England and Scotland, thanks to the National Highways and Transport Public Satisfaction survey.

Cheshire West and Chester Council is one of 106 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Suffolk, Cumbria or Cheshire West and Chester.

The survey, which is being run for the ninth year is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The questionnaire will be sent to a random sample of at least 3,300 residents from 27 June, followed by a reminder. Local and national results will be published in mid-October. Since the survey is based on a sample, residents that receive a copy are being urged to take part. 
Residents that receive the questionnaire can complete the survey on line if they prefer, a short link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

Councillor Brian Clarke, Cabinet Member for Economic Development and Infrastructure said: "Our priority is to be an open, transparent and accountable council which listens to residents views. There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends.

"This is not about producing a league table to champion one geographical area over another; it is about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents." The results will help to find out what people in the area think about these important services. This is one of several ways the Council can assess how it is performing. It gives the public an opportunity to say which services they think the Council should prioritise, and improve.

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