New opening hours for some Household Waste Recycling Centres

27 February 2020

Cheshire West and Chester Council is to introduce alternative opening hours at some of its Household Waste Recycling Centres (HWRCs) next month to improve the experience for residents.

A review of the Council’s HWRCs has taken place to ensure that management of sites remains efficient and cost effective and provides the best service for those who use them.

The review found that Frodsham’s HWRC’s closed days not running consecutively caused some confusion and local congestion and the days will now be brought together.

Frodsham HWRC is currently closed on Tuesdays and Thursdays but from 1 April 2020 these will be brought together, closing on Wednesdays and Thursdays instead.

Councillor Karen Shore, Deputy Leader and Cabinet Member for Environment, Highways and Strategic Transport said: “We found that there is a peak in the number of visitors to the site on the morning after the site has been closed, increasing congestion on the site. As the site is currently closed on two separate occasions there are two peaks in visitor numbers on both Wednesday and Friday.

“Based on evidence from the other similar sites, closing the site on two consecutive days will reduce congestion and queuing. This will make it easier for visitors to the site to know when it is open along with having operational benefits such as when maintenance work is required on the site.”

Another improvement will see summer opening times at the Frodsham, Neston, Northwich and Tattenhall sites standardised to 9am to 5pm, five days a week. Winter operating hours will remain unchanged.  

Currently the borough’s smaller sites are open five days per week, eight hours a day in the summer season; however, each site has slightly different opening and closing times depending on the day of the week.  

Councillor Shore continued: “Our review found during the summer season the first hour of business on a Monday is very quiet, whilst the final hour is very busy. Changing the operating hours from 8am to 4pm to 9am to 5pm on a Monday would mean the sites are open when customers actually want to use them - without any change to the overall number of hours that the site is open.

“We’re confident these changes will again provide customers the opportunity to use the sites at more convenient times of the day, reducing waiting times and congestion and providing a better experience for everyone.”
 

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